What our policy covers

We have different kinds of cover to meet your needs:

  • We have 4 areas of travel to choose from - United Kingdom, Europe, Worldwide or Worldwide excluding USA, Canada and Caribbean.
  • Single trip policies that cover up to 365 days!
  • Annual multi-trip policies that cover you for any number of trips in a year up to a maximum or 31, 45 or 60 days per trip
  • Cover for only you or also your partner/spouse and/or family/friends
  • Two levels of cover - Standard and Enhanced
  • Optional extras such as cover for winter sports/other activities and the excess waiver - so you don't pay the excess when making a claim
  • 360 Assistance on all policies. Receive information about medical alerts (eg 'flu or other epidemics) and facilities, useful contact numbers, security issue updates and vaccination requirements. Severe weather, industrial action and other events that might disrupt your travel arrangements are advised to you as they happen. There are also specialists available to provide telephone assistance.
  • Stranded Passenger (available under the Enhanced cover only): if you are delayed by more than two hours, we'll send a QR code to your phone, which you use to access one of over 800 Executive Lounges worldwide.

Important: should the worst happen and you have to cancel or curtail your trip because of your HIV, anyone travelling with you who also wishes to cancel or curtail their trip should also be insured with us. If they have “ordinary” travel insurance their claim could be declined, as these policies are not designed to insure them if they are travelling with someone who has a pre-existing medical condition.

Our policy is comprehensive and includes cover for

  • Medical expenses including treatment and medication
  • Expenses if your medication is lost or stolen eg the cost of seeing a doctor for a prescription and purchase of medication. If you can't obtain medication where you are, we will pay for the cost of medication to be sent to you by courier from the UK
  • Cancellation (for example if you're medically unfit to travel)
  • Curtailment (for example if you have to cut short your trip in certain circumstances)
  • Repatriation to the UK if it's medically necessary
  • Lost/stolen/damaged baggage and personal items
  • Travel delay
  • Winter sports and other sports/activities

You must observe travel advice provided by the Foreign, Commonwealth and Development Office (FCDO). No cover is provided under any section of this policy in respect of travel to a destination to which the FCDO has advised against all or all but essential travel. Travel advice can be obtained from the Foreign, Commonwealth & Development Office: www.gov.uk/travel-advice

Europe is defined as European Mainland, Republic of Ireland, The Channel Islands, The Azores, Madeira, The Canary Islands, Morocco, Tunisia, Israel, Mediterranean Islands, Turkey and territories formally known as USSR, west of the Ural Mountains.

European Mainland is defined as: Albania, Andorra, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Slovakia, Denmark, Finland, France, Greece, Germany, Hungary, Iceland Italy, Lapland, Liechtenstein, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovenia, Spain, Sweden, Switzerland.

Worldwide excluding is defined as worldwide travel excluding USA, Canada and Caribbean.

Worldwide is defined as anywhere other than the above.

Single Trip: the premium depends on the number of days you are away. Don’t forget to include the day you leave and the day you arrive back in the UK. A week, Saturday to Saturday, is therefore 8 days. We can provide cover for up to 365 days, sometimes longer!

Annual Multi-trip: You can take as many trips in a year as you like. We can offer policies that cover you for up to 31, 45 or 60 days per trip (counting the day you leave your home country and the day you get back). Cover is available up to the age of 74. When you renew, you receive a discount off the current year’s price.

Individual/Couple/Family: Special rates apply for couples and families, which obviously include same sex couples/families.

Age limits: We can provide annual policies to people up to the age of 74. We can provide policies for individual trips up to the age of 79.